Care instructions

shopping guide

 

About the online store

/Regarding operation and shipping source

Hue Rain is currently based in Tottori Prefecture.

/About online store

Hue Rain operates two online stores.

The two stores are not system compatible. Please note that shopping carts and accounts are independent.

・The Wild silk online store is always open, so you can shop anytime.

・Handmade jewerly online store is available for a limited time only. You can shop only during the exhibition period.

Once the exhibition schedule is decided, we will inform you through News on this site and our Instagram and Facebook.

 

About the product

/ Made-to-order products

This product is made after receiving your order. After payment is confirmed, we will ship within 2 weeks.

/unique product

It is a one-of-a-kind product that is sold in a completed state. After payment is confirmed, we will ship within 5 business days (excluding weekends and holidays).

/ Wild silk thread

After payment is confirmed, we will ship within 3 business days (excluding weekends and holidays).

/ About the product

All products are hand-made, so they have a warmth and individuality that cannot be found in machine-made products. Please see this page for materials and care instructions.

 

About payment

/Credit card/Paypal

If you do not receive a confirmation email from us within 3 days after payment, please contact us using this form.

/ bank transfer (San-in Godo Bank, Ltd.)

The bank transfer fee will be borne by the customer.

If you wish to make the transfer under a different name from the person who ordered, please let us know in the remarks column when shopping.

Please make payment within 3 business days (excluding Saturdays, Sundays, and holidays) from the day following your order. If payment is not received within 3 business days, the order will be automatically canceled.

If you do not receive a confirmation email from us within 3 days after payment, please contact us using this form.

/Receipt issuance

If you would like a receipt, please fill in the details in the remarks column at the time of purchase.

 

About delivery and shipping

/domestic flights

I will ship using Yamato Transport. A flat shipping fee of 520 yen is charged. There is no additional shipping charge for multiple purchases.

You cannot specify the date, but you can specify the time, so please fill in the remarks column.

After shipping, we will inform you of the tracking number.

/ international flights

I will ship using Japan Post. A flat rate of 2,200 yen will be charged for shipping to the Asian region, and 2,500 yen will be charged for shipping to other regions. There is no additional shipping charge for multiple purchases. The estimated arrival date for international shipping is around 2 weeks. (It may take longer than expected due to weather, infectious diseases, etc.)

After shipping, we will inform you of the tracking number.

/ Lost

We are not responsible for lost items.

 

About packing and wrapping

/ About packing and wrapping

Each accessory will be delivered in a box.

Each Dreamcatcher is delivered in a perfect size box made of cardboard and wrapped around the tassel.

Considering environmental issues and the price we provide, we do not use excessive packaging.

/ About gift wrapping

If you want to use it as a gift, please fill in the remarks column at the time of purchase. It's easy, but I'll wrap it.

 

About returns and exchanges

/ Defective products

If the product is defective, we will pay the shipping cost and replace it with a non-defective product. Please contact us using this form within one week after the product arrives.

/About returns and exchanges

We do not accept returns or exchanges unless the product is defective.

 

Inquiry

Please contact us.