shopping guide
/Shipping time
Normally, products will be shipped within 3 business days (excluding Saturdays, Sundays, and holidays) after payment is confirmed.
Made To Order Items will be shipped within 4 weeks after payment is confirmed.
/ Pre-order sales schedule
Online jewelry orders are accepted on a seasonal basis (March "Spring Delivery", June "Summer Delivery", September "Autumn Delivery", December "Winter Delivery"). Event dates are announced in our Newsletter , on this website , and on Instagram .
If you have a wedding, anniversary, gift, or other special request that does not fit with our seasonal plans, please feel free to contact us.
/About shipping and delivery charges
Once shipped, we will inform you of the tracking number.
Domestic/Yamato Transport Nationwide flat rate 900 yen
Overseas/EMS
China, Korea, Taiwan 1,750 yen Asia (excluding China, Korea, Taiwan) 2,200 yen Oceania, Canada, Mexico, Middle East, Europe 3,450 yen United States (including overseas territories such as Guam) 4,200 yen Central and South America (excluding Mexico) and Africa 3,900 yen
/Regarding receipt issuance
If you would like a receipt, please fill in the details in the comments section when purchasing.
/Payment
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Credit card/Paypal
If you do not receive a confirmation email from us within 3 days of making your payment, please contact us using this form . -
Bank transfer (San-in Godo Bank)
Please make payment within 3 business days (excluding Saturdays, Sundays, and holidays) from the day after your order. If payment is not received within 3 business days, your order will be automatically cancelled. If you have not received a confirmation email from us within 3 days of payment, please contact us using this form . Bank transfer fees will be borne by the customer. If you are transferring funds under a name other than that of the person placing the order, please let us know in the comments section when making your purchase.
/About gift wrapping
If you would like gift wrapping, please check the box when purchasing.
/ About materials and care instructions
Please see this page for information on materials and care instructions.
/Returns, exchanges and loss
Regarding defective products: If the product is defective, we will cover the shipping costs and exchange it for a good product. Please contact us using this form within one week of receiving the product.
Regarding returns and exchanges, we do not accept returns or exchanges unless the product is defective.
Regarding loss: We are not responsible for any loss.
/inquiry
Please contact us using this form.